Are you a fit for a small team?
Yes. We work with organisations from a handful of people up to multi-site enterprises. The tooling is the same; the scope and the price scale with you.
Contact
Let’s talk about what’s not working.
Whether you need an urgent pair of hands, a second opinion on a proposal, or a partner to take the whole estate off your plate — start here. Existing clients: use the service desk address below for anything time-sensitive.
Get in touch
Three ways to reach us
Every enquiry goes to a person, not a queue. If it’s an outage, say so in the subject line and it gets triaged immediately.
New business & assessments
Tell us the size of the team, the sector and what prompted the call. We’ll come back within one business day.
hello@freewave.techService desk
For clients under an agreement — phone, chat and ticket channels, with after-hours and emergency cover on eligible plans.
support@freewave.techPartnerships & white-label
For other providers looking for back-end delivery, and for referral or reseller arrangements.
partners@freewave.tech
What happens next
From first email to written findings
- Day 1 — reply. A short response confirming who’ll be looking after this and a couple of times for a 20-minute call.
- Discovery call. What you run, what hurts, what’s coming. No pitch deck.
- Assessment. A structured look at assets, network, security, backups and licensing — remote, on-site, or both.
- Written findings. Risks, quick wins and a costed roadmap. Yours to keep either way.
| Service desk | Mon–Fri, business hours |
|---|---|
| After-hours support | Eligible agreements |
| Emergency escalation | 24/7 on managed plans |
| Monitoring & alerting | Continuous, 24/7 |
Common questions
Before you get in touch
We already have an internal IT person. Does that rule us out?
The opposite. Co-managed agreements are one of our most common arrangements — we cover after-hours, specialist work and holidays, and your internal team keeps ownership.
Do we have to move everything at once?
No. Most relationships start with one project or one problem area. Migrations are staged, and nothing moves until a rollback plan exists.
Is the assessment really free?
Yes, and the written findings are yours regardless of whether you engage us. If the honest recommendation is to keep your current provider, we’ll say that.
Can you take over from an existing provider?
Routinely. We handle the documentation gathering, credential transfer and tooling swap, and run both environments in parallel until the handover is clean.
Book your free technology assessment
One email is enough to start. Tell us who you are and what’s prompting the conversation — we’ll take it from there.