Service catalogue

Everything your technology needs to do, delivered by one team.

Fifteen practice areas, from the help desk ticket to the boardroom roadmap. Take a single project, a fixed-fee managed agreement, or anything in between.

01

Core IT support & managed services

The day-to-day foundation: responsive support for people, proactive care for the estate behind them.

  • Help desk and remote technical support (phone, chat, ticket)
  • On-site technical support and break-fix
  • Managed IT services (MSP)
  • Proactive monitoring and alerting (RMM)
  • Patch management and software updates
  • Endpoint management and device lifecycle
  • Asset inventory and tracking
  • IT documentation and knowledge base
  • Vendor management and liaison
  • IT strategy and roadmap consulting
  • Technology assessments and audits
  • Compliance readiness assessments (basic)
  • Disaster recovery planning and testing
  • Business continuity planning
  • Hardware procurement, staging and deployment
  • Software licensing procurement and management
  • Warranty and RMA handling
  • Printer and peripheral support
  • Mobile device support (phones, tablets)
02

Networking & connectivity

Designed, installed and monitored so that connectivity stops being the thing everyone talks about.

  • Network design, installation and configuration
  • Wired and wireless network setup
  • Wi-Fi surveys, design and optimisation
  • Network monitoring and performance management
  • Firewall installation, configuration and management
  • VPN setup and remote access solutions
  • SD-WAN implementation
  • Network security hardening
  • Switch, router and access point management
  • Guest Wi-Fi and captive portals
  • Bandwidth management and QoS
  • Structured cabling and fibre
  • ISP coordination and failover setup
  • Site-to-site connectivity
03

Cybersecurity

Layered defence, tested response, and the evidence trail your insurer and auditors ask for.

  • Managed cybersecurity services
  • Endpoint detection and response (EDR / XDR)
  • Antivirus and anti-malware management
  • Email security and anti-phishing
  • Multi-factor authentication (MFA) deployment
  • Identity and access management (IAM)
  • Privileged access management
  • Security awareness training and phishing simulations
  • Vulnerability scanning and penetration testing (or coordination)
  • SIEM lite and log monitoring
  • Incident response and breach support
  • Dark web monitoring
  • Password management solutions
  • Encryption services (data at rest and in transit)
  • Zero-trust architecture guidance
  • Compliance support (HIPAA, PCI-DSS, SOC 2 readiness, GDPR basics)
  • Cyber insurance readiness assessments
  • Secure remote work enablement
04

Cloud services

Migration, management and cost control across Microsoft, Google, Azure, AWS and hybrid estates.

  • Cloud migration (servers, email, applications)
  • Microsoft 365 and Google Workspace setup, migration and management
  • Azure, AWS and Google Cloud consulting and management
  • Hybrid cloud solutions
  • Cloud backup and disaster recovery
  • Cloud storage solutions
  • Virtual desktop infrastructure (VDI) and Desktop-as-a-Service
  • SaaS application management and optimisation
  • Cloud cost optimisation and FinOps basics
  • Multi-cloud strategy
  • Cloud security posture management
05

Data backup, recovery & continuity

Backups are only real once a restore has been tested. We test them, on a schedule, and show you the results.

  • Automated backup solutions (local and cloud)
  • Image-based backups and bare-metal recovery
  • File-level and application-aware backups
  • Backup monitoring and verification
  • Rapid and instant recovery solutions
  • Offsite and immutable backups
  • Ransomware recovery planning
  • Data archiving
06

Collaboration, communication & productivity

The tools people actually touch every day — deployed properly, configured sensibly and taught well.

  • Microsoft 365 and Google Workspace full deployment and training
  • Email migration and setup
  • Teams, Slack, Zoom and Google Meet configuration and management
  • VoIP and business phone systems (hosted PBX, SIP trunks)
  • Unified communications
  • Video conferencing solutions
  • Shared calendars and document collaboration tools
  • Project management tool setup (Asana, Monday, ClickUp and more)
  • Intranet and internal portals
  • Digital signage solutions
07

Software development & custom solutions

When off-the-shelf stops fitting, we build — and we support what we build.

  • Custom software and application development
  • Web application development
  • Mobile app development (iOS and Android)
  • API development and integrations
  • Low-code and no-code implementation (Power Apps, Bubble)
  • CRM customisation and development
  • ERP implementation and customisation support
  • Workflow and business process automation
  • Robotic process automation (RPA) basics
  • Database design, development and administration
  • Legacy system modernisation
  • Software maintenance and support contracts
08

Website, digital presence & marketing technology

The public face of the business, plus the plumbing that tells you whether it’s working.

  • Website design and development (brochure, e-commerce, custom)
  • Website hosting and management
  • WordPress, Shopify and Webflow setup and maintenance
  • E-commerce platform setup and optimisation
  • Website security (SSL, WAF, malware scanning)
  • Technical SEO setup and ongoing optimisation
  • Google Analytics and Tag Manager setup
  • Conversion rate optimisation (CRO)
  • Landing page development
  • Content management system support
  • Domain and DNS management
  • Email marketing platform setup (Mailchimp, Klaviyo)
  • Marketing automation
  • Online reputation management tools
  • Social media management platform setup
09

Data analytics, BI & insights

Turning the data you already generate into numbers a leadership team can act on.

  • Business intelligence dashboards
  • Data warehouse and data lake setup (small scale)
  • Reporting and analytics (Power BI, Tableau, Looker Studio)
  • Data integration and ETL
  • KPI tracking systems
  • Customer data platforms (basic)
  • Predictive analytics consulting (entry level)
10

Hardware & infrastructure

Servers, storage, virtualisation and the physical kit in the rack, the meeting room and the shop floor.

  • Server installation, configuration and management (physical and virtual)
  • Virtualisation (VMware, Hyper-V, Proxmox)
  • Storage solutions (NAS, SAN, cloud storage)
  • Workstation and laptop procurement and imaging
  • Point-of-sale (POS) systems setup and support
  • Digital signage hardware and software
  • Conference room AV and collaboration hardware
  • IoT device integration and management (basic)
  • Printer fleet management
  • Power protection (UPS) and environmental monitoring
11

Automation, AI & emerging tech

Practical adoption — the tooling, the training and the governance policy, in that order.

  • AI tool implementation and training (ChatGPT Enterprise, Copilot, Gemini)
  • Custom AI assistants and chatbots, internal or customer-facing
  • Document AI and intelligent document processing
  • Process automation with AI
  • Computer vision and basic image recognition use cases
  • Voice AI and conversational AI for customer service
  • Predictive maintenance (entry-level IoT and AI)
  • Generative AI policy and governance consulting
12

Training, enablement & change management

Technology only pays back once people are confident using it.

  • End-user training (Microsoft 365, Google Workspace, security awareness)
  • Admin and power-user training
  • Custom software training
  • Onboarding and offboarding technology processes
  • Digital literacy programmes
  • Change management for technology rollouts
  • Lunch-and-learn sessions and workshops
13

Consulting & strategic services

Advisory work for the decisions that are expensive to get wrong.

  • Digital transformation consulting
  • Technology roadmap development
  • IT budget planning and forecasting
  • Vendor selection and RFP support
  • Total cost of ownership (TCO) analysis
  • Shadow IT discovery and rationalisation
  • M&A technology due diligence (small scale)
  • Exit and succession technology planning
  • Sustainability and green IT consulting
14

Specialised & add-on services

The specific pieces that get bolted onto an agreement when a business needs them.

  • Domain registration and management
  • SSL certificate management
  • Email deliverability consulting
  • Anti-spam and reputation management
  • Secure file sharing and collaboration platforms
  • Electronic signature solutions (DocuSign, Adobe Sign)
  • Time and attendance / HRIS integrations
  • Accounting software integrations
  • Inventory and warehouse management systems
  • Customer support and helpdesk software setup (Zendesk, Freshdesk)
  • Knowledge base and internal wiki setup
  • Accessibility compliance (WCAG) for websites and apps
  • Multi-language and localisation support for digital properties
15

Supporting & operational offerings

The recurring rhythms that keep an estate healthy month after month.

  • Onboarding new employees (device, accounts and training)
  • Offboarding, secure data wipe and access revocation
  • Device refresh programmes
  • Remote work kits and home office setup
  • Temporary surge support
  • After-hours and emergency support
  • 24/7 monitoring options
  • Quarterly business reviews (QBRs)
  • Technology health scorecards and reporting

Not sure which of these you actually need?

That’s what the assessment is for. We look at the environment, tell you where the risk and the waste are, and recommend the shortest path to fixing both.

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